Introduction

Information Technology (IT) management has evolved significantly over the past few years as IT-based solutions have become mission-critical to businesses. From device, network and systems management, solutions have evolved to include service management and IT governance, as witnessed by the recent popularity of ITIL and COBIT frameworks. A recent shift in perspective brought to bear a more user-centric approach to IT management, putting IT managers in condition to look at IT not just from the IT department's traditional point of view but from the user's point of view: this is the reason for the appearance of services and quality of service metrics in these frameworks. Even more recently, a further shift towards holistic understanding of IT in the business is occurring: one now wishes to look beyond IT services to the business context where the services are used. This is termed Business-Driven IT Management (BDIM) and is the object of this workshop.

BDIM focuses on the impact of IT on business processes and business results and vice versa; besides the conventional IT metrics such as availability and response time, it looks at key performance indicators (KPIs), that is metrics that have significance from the point of view of the business supported by the IT. The BDIM approach aims at rethinking IT management from a business perspective, whether this be in an operational, tactical or strategic context.

The proceedings will be published with IEEE ISBN.

Presentations

The presentations are available here

Important Dates :

Submission Deadline: Feb 10, 2006 (extended)
Notification of acceptance: Feb 24, 2006
Camera-ready paper: March 6, 2006
Advance Registration deadline of NOMS and Workshops: extended to March 15
Workshop: Apr 7, 2006

Workshop co-chairs :

Claudio Bartolini - claudio.bartolini AT hp.com (HP, USA)
Akhil Sahai - akhil.sahai AT hp.com (HP, USA)
Jacques Philippe Sauvé - jacques AT dsc.ufcg.edu.br (UFCG, Brazil)

Program committee :

Virgilio Almeida (UFMG, Brazil)
Arosha Bandara (Imperial College, UK)
Mark Burgess (University College Oslo, Norway)
Alexander Keller (IBM, USA)
Lundy Lewis (Southern New Hampshire University, School of Business, USA)
Antonio Liotta (Essex University, UK)
Zoran Milosevic (Deontik, Australia)
Naftaly Minsky (Rutgers University, USA)
Antão Moura (UFCG, Brazil)
Kay Nelson (Ohio State University, USA)
Mike Papazoglou (Tilberg University, Netherlands)
Pradeep Kr. Ray (University of New South Wales, Australia)
Sharad Singhal (HP, USA)
Wim Van Grembergen (University of Antwerp, Belgium)
Joseph Weiss (Bentley College, USA)